Soul Vibrance Reviews
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Soulvibrance.com Return Policy?
Soulvibrance.com, also known as Vibrant Souls, has a detailed Return and Shipping Policy. Customers may request a return of any unopened and unused product purchased from Vibrant Souls within thirty (30) days of the date they received their order. Before returning any products via mail, customers are asked to email love@soulvibrance.com with their order number and the reason for the return request. Once the return request is approved, the product and the order invoice should be mailed to: Vibrant Souls, LLC 28858 Richmond Hill Rd Conifer, CO 80433. The customer is responsible for return postage and any damage incurred on the return shipment.
As for the Shipping Policy, Vibrant Souls offers free shipping on all US orders, and orders are processed within 1-2 business days. They use the United States Postal Service (USPS) to ship their products. If a package was confirmed delivered but not received, customers are recommended to speak with their family, roommates, and neighbors or follow the instructions on the "Find Missing Mail" page of the USPS website. For shipping addresses outside of the United States, customers are advised to contact their local postal service to inquire about the status of their package.
If a customer needs to cancel their order, they should do so within 24 hours of its placement by emailing love@soulvibrance.com with their request and reason. Once an order has been shipped, it cannot be cancelled, and the customer will be asked to follow the return and refunds procedures.
Refunds are only issued for unopened, unused, or defective items. If a refund request is approved by Vibrant Souls, the customer will receive a full refund in the original form of payment. Merchandise damaged in shipment may be returned for a full refund, but a request for such a refund must be made within 48 hours of delivery. Once a return has been received, a refund will be issued within 30 days.